Launch and Learn: Our New History Hub Pilot Project

I am pleased to announce a new pilot project from the Office of Innovation at the National Archives called the “History Hub.” This new platform may be thought of as an external collaboration network, a place where subject matter experts from the National Archives can engage with researchers and the public, to share information, work … Continue reading Launch and Learn: Our New History Hub Pilot Project

Be Bold: Connect with Customers

State Fair, 10/1972. National Archives Identifier 545457 The second of our new strategic goals is to “Connect with Customers.” Having spent most of my career working with the public, customer service is a passion of mine. In my personal life I am always looking for exemplars—places where I am dazzled by attention to service, places which … Continue reading Be Bold: Connect with Customers