Your Experience Matters

The National Archives (NARA) provides a broad range of services to internal and external customers, including researchers, visitors, educators, genealogists, students, veterans, information technologists, federal agencies and more.  Research Room at the National Archives in Washington, DC Our records are critical to the American public, but our work to preserve and provide access to the … Continue reading Your Experience Matters

Animated Archives: Meeting People Where They Are

Our recently released social media strategy focuses on creating engaging digital content, while expanding digital storytelling to make records increasingly available and relevant with online audiences. The National Archives GIPHY channel does just that: combining our staff’s knowledge of new and emerging technologies with the rich content of the Archives showcases our holdings in fun … Continue reading Animated Archives: Meeting People Where They Are

Launch and Learn: Our New History Hub Pilot Project

I am pleased to announce a new pilot project from the Office of Innovation at the National Archives called the “History Hub.” This new platform may be thought of as an external collaboration network, a place where subject matter experts from the National Archives can engage with researchers and the public, to share information, work … Continue reading Launch and Learn: Our New History Hub Pilot Project

Be Bold: Connect with Customers

State Fair, 10/1972. National Archives Identifier 545457 The second of our new strategic goals is to “Connect with Customers.” Having spent most of my career working with the public, customer service is a passion of mine. In my personal life I am always looking for exemplars—places where I am dazzled by attention to service, places which … Continue reading Be Bold: Connect with Customers