By the Numbers: Connecting with Customers in Person and Online

At the National Archives, we connect with customers in a multitude of ways: face-to-face, over the phone, across the desk, in our research rooms, in the classroom and of course, online.  We serve a diverse set of customer communities, including educators, historians, genealogists, researchers, veterans and now groups such as civic hackers, Wikipedians and many … Continue reading By the Numbers: Connecting with Customers in Person and Online

Be Bold: Connect with Customers

State Fair, 10/1972. National Archives Identifier 545457 The second of our new strategic goals is to “Connect with Customers.” Having spent most of my career working with the public, customer service is a passion of mine. In my personal life I am always looking for exemplars—places where I am dazzled by attention to service, places which … Continue reading Be Bold: Connect with Customers