To Our Researchers

It seems like so long ago since we last saw you in our research rooms. We miss seeing you and helping you with your research.  The National Archives is committed to the health and safety of our staff, volunteers and the public. With the closure of our facilities, we have adjusted our operations to balance … Continue reading To Our Researchers

By the Numbers: Connecting with Customers in Person and Online

At the National Archives, we connect with customers in a multitude of ways: face-to-face, over the phone, across the desk, in our research rooms, in the classroom and of course, online.  We serve a diverse set of customer communities, including educators, historians, genealogists, researchers, veterans and now groups such as civic hackers, Wikipedians and many … Continue reading By the Numbers: Connecting with Customers in Person and Online

Be Bold: Connect with Customers

State Fair, 10/1972. National Archives Identifier 545457 The second of our new strategic goals is to “Connect with Customers.” Having spent most of my career working with the public, customer service is a passion of mine. In my personal life I am always looking for exemplars—places where I am dazzled by attention to service, places which … Continue reading Be Bold: Connect with Customers