At the National Archives, we connect with customers in a multitude of ways: face-to-face, over the phone, across the desk, in our research rooms, in the classroom and of course, online. We serve a diverse set of customer communities, including educators, historians, genealogists, researchers, veterans and now groups such as civic hackers, Wikipedians and many … Continue reading By the Numbers: Connecting with Customers in Person and Online
State Fair, 10/1972. National Archives Identifier 545457 The second of our new strategic goals is to “Connect with Customers.” Having spent most of my career working with the public, customer service is a passion of mine. In my personal life I am always looking for exemplars—places where I am dazzled by attention to service, places which … Continue reading Be Bold: Connect with Customers
From Photographs Taken Aboard the Ocean Survey Vessel (OSV) Bold, National Archives Identifier 5998403 Over the past eighteen months, the staff and I at the National Archives have been working diligently to develop our next Strategic Plan. Many meetings, long conversations, Town Halls, thoughtful emails, and loads of feedback from staff and stakeholders have gone … Continue reading Being Bold!