Tag Archives: customer service

Improving Customer Experience with Digital Personas

Keeping the customer’s needs front and center is important when developing new digital tools. We recently developed a set of user personas as part of our work to establish a more robust—and data informed—understanding of the individuals that engage digitally … Continue reading

Posted in Collaboration, Leadership, Open Government, Transparency | Tagged , , , | 3 Comments

Be Bold: Connect with Customers

State Fair, 10/1972. National Archives Identifier 545457 The second of our new strategic goals is to “Connect with Customers.” Having spent most of my career working with the public, customer service is a passion of mine. In my personal life I … Continue reading

Posted in NARA Records, Open Government, Participation | Tagged , , , , , , , , , | 1 Comment