The current administration has called on federal agencies to focus on transforming federal customer experience. In response, the National Archives is embedding customer experience initiatives and principles into the strategic goals for the agency. We are also developing an agency-wide customer experience program. As exciting and energizing as our new efforts are, focusing on customer … Continue reading Consistently Customer Centered
The National Archives (NARA) provides a broad range of services to internal and external customers, including researchers, visitors, educators, genealogists, students, veterans, information technologists, federal agencies and more. Research Room at the National Archives in Washington, DC Our records are critical to the American public, but our work to preserve and provide access to the … Continue reading Your Experience Matters
