State Fair, 10/1972. National Archives Identifier 545457 The second of our new strategic goals is to “Connect with Customers.” Having spent most of my career working with the public, customer service is a passion of mine. In my personal life I am always looking for exemplars—places where I am dazzled by attention to service, places which … Continue reading Be Bold: Connect with Customers
Photograph of Women Working at a Bell System Telephone Switchboard. National Archives Identifier 1633445. The first of our new strategic goals is to “Make Access Happen.” Increasingly, access means digital, online access. Our first goal has one objective, to make our records available to the public in digital form to ensure that anyone can … Continue reading Be Bold: Make Access Happen
From Photographs Taken Aboard the Ocean Survey Vessel (OSV) Bold, National Archives Identifier 5998403 Over the past eighteen months, the staff and I at the National Archives have been working diligently to develop our next Strategic Plan. Many meetings, long conversations, Town Halls, thoughtful emails, and loads of feedback from staff and stakeholders have gone … Continue reading Being Bold!