This week we had an agency wide Public Employee Service Recognition webinar. Staff gathered virtually across the country to celebrate their fellow employees, especially those who have provided 35, 40, and 45+ years of Federal Service. I am very proud of the dedicated folks I work with and although it wasn’t as good as being … Continue reading Thanks
Having grown up on the public service side of libraries, I am always on the lookout for examples of organizations and companies who can articulate a service culture. My latest discovery is Zappos.com, founded in 1999 “…with the goal of becoming the premiere destination for online shoes.” Although I have never been a customer of … Continue reading Culture and Values
